While it’s easy and free to send SMS texts for work-related information, it comes with high risk.
With SMS, messages you send are not encrypted and the contents can be easily viewed, retrieved, and exposed.
Messages within Evertel are protected and compliant with government mandates including CJIS, FOIA, FIPS, and HIPAA.
We did not like using email since finding information was impossible… it takes forever. With Evertel, the speed of communications is great. I check Evertel messages immediately and customizing my tones & alerts are important due to the volume of messages I get everyday. Today, our employees are more informed than ever.
We are using Evertel to create a chatroom for all regional employees to work and deploy floods. When the flood is over, this room is used to create our after-action report and overtime/deployment tracking in case federal funds are submitted for reimbursement. Within hours, we have a complete report with minimal employee effort.
When our nation experienced the global pandemic in late March, 2020. We implemented all EOC branches in private rooms on our city’s Evertel platform. In less than an hour, we were fully deployed and had the ability to update all key leaders in the city as well as elected officials on our city’s response regarding Covid-19.
Messages sent by SMS are not encrypted in transit nor at rest. Those messages are saved on your cellular provider’s networks unencrypted, which means your cellular provider can see them.
SMS communications are incredibly vulnerable to hacking. The Signaling System No. 7 (SS7) protocol is used to connect mobile phone networks all over the world. The SS7 system has been repeatedly attacked by hackers who have snooped on SMS messages or intercepted them.
Although texting is easy, unless your agency has complicated and expensive Mobile Device Management (MDM) software, then it’s also in violation of Criminal Justice Information Systems (CJIS) guidelines and Freedom of Information Act (FOIA) laws. And if your agency doesn’t have department-issued phones, then you have zero ability to keep communications compliant.
Cellular carrier can see the contents of your messages
Evertel cannot see the contents of your messages
No. Only accessible by individual
Yes. Agency can audit ALL content
Easily intercepted. Old security protocols
Uses modern encryption in transit and at rest
High legal exposure. Phone subpoena likely
No legal exposure. Phone subpoena unlikely
Not CJIS or FOIA compliant
CJIS and FOIA compliant
Evertel’s team includes three retired Chief’s of Police with a combined 75 years in law enforcement. That’s why Evertel is so effective. It’s specifically designed to enhance the real-time, critical nature of your work by those that have done your work before.
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