While it’s easy and free to send SMS texts for work-related information, it comes with high risk.
With SMS, messages you send are not encrypted and the contents can be easily viewed, retrieved, and exposed.
Messages within Evertel are protected and compliant with government mandates including CJIS, FOIA, FIPS, and HIPAA.
We did not like using email since finding information was impossible… it takes forever. With Evertel, the speed of communications is great. I check Evertel messages immediately and customizing my tones & alerts are important due to the volume of messages I get everyday. Today, our employees are more informed than ever.
We are using Evertel to create a chatroom for all regional employees to work and deploy floods. When the flood is over, this room is used to create our after-action report and overtime/deployment tracking in case federal funds are submitted for reimbursement. Within hours, we have a complete report with minimal employee effort.
When our nation experienced the global pandemic in late March, 2020. We implemented all EOC branches in private rooms on our city’s Evertel platform. In less than an hour, we were fully deployed and had the ability to update all key leaders in the city as well as elected officials on our city’s response regarding Covid-19.
Messages sent by SMS are not encrypted in transit nor at rest. Those messages are saved on your cellular provider’s networks unencrypted, which means your cellular provider can see them.
By using AES 256, Evertel's communications solutions are compliant with the most stringent security and privacy regulations.
SMS communications are incredibly vulnerable to hacking. The Signaling System No. 7 (SS7) protocol is used to connect mobile phone networks all over the world. The SS7 system has been repeatedly attacked by hackers who have snooped on SMS messages or intercepted them.
We understand the critical nature of the data you share as a government agency, so we’ve gone to great lengths to protect it in transit and at rest to ensure it doesn't fall into the wrong hands.
Although texting is easy, unless your agency has complicated and expensive Mobile Device Management (MDM) software, then it’s also in violation of Criminal Justice Information Systems (CJIS) guidelines and Freedom of Information Act (FOIA) laws. And if your agency doesn’t have department-issued phones, then you have zero ability to keep communications compliant.
Securely message your team in Evertel, even if your message includes sensitive information. All data is logged and retrievable for public information requests.
SMS Texting | Evertel | |
|---|---|---|
PRIVACY | Cellular carrier can see the contents of your messages | Evertel cannot see the contents of your messages |
AUDITABLE | No. Only accessible by individual | Yes. Agency can audit ALL content |
SECURITY | Easily intercepted. Old security protocols | Uses modern encryption in transit and at rest |
LEGAL EXPOSURE | High legal exposure. Phone subpoena likely | No legal exposure. Phone subpoena unlikely |
COMPLIANCE | Not CJIS or FOIA compliant | CJIS and FOIA compliant |
No employee can delete or destroy data within Evertel. All data is logged, stored, and maintained for auditability.
Should a public information request be received or an investigation require it, executive members of your agency can run comprehensive audits on any and all data quickly and easily and export them in a variety of formats.
Messages can be retracted, should it be necessary, yet the data is still maintained, along with timestamps of when it was posted and when it was retracted.
All data is stored in our Secure Cloud Platform so the disappearance or withholding of a mobile device or computer will not hinder the ability to audit and recover any and all data.
All data changes are recorded along with what data changed and who changed it for full history reporting.
Evertel’s team includes three retired Chief’s of Police with a combined 75 years in law enforcement. That’s why Evertel is so effective. It’s specifically designed to enhance the real-time, critical nature of your work by those that have done your work before.
Fight crime more efficiently and effectively with instant intelligence sharing and organized chatrooms.
Address crisis events faster than ever with a stronger, truly interoperable communications network.
Coordinate your efforts and get all of the information you need—before you’re on the scene.
Stay informed with immediate updates from your public safety agencies and first responders.
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