Notification Settings
Notification Settings are the maker and breaker of most notification issues you may run into. With each OS update, please ensure the desired notifications, Urgent or other, are correctly selected in your device settings. To know for certain, follow the steps below:
iOS
Android
iOS
- Go to Settings and tap Notifications.
- Select an app under Notification Style.
- Under Alerts, choose the alert style you want. If you’ve turned on Allow Notifications, you can choose when you want the notifications to be delivered – immediately or in the scheduled notification summary.
NOTE: With iOS 15 and iPad OS 15, you can turn on Critical Alerts so notifications come through even if your iPhone is muted or you have set up a Focus. When you use Focus*, it delays the delivery of notifications on your iPhone to prevent interruptions. You can schedule a time to receive a summary of the notifications you missed.
*For more focus settings, please read Apple’s knowledge article regarding the device feature. CLICK HERE!
Android
From a Home screen, do one of the following.
- Swipe the screen then navigate:
- Settings > Apps & notifications > App info.
- Navigate: Settings > Applications > Application manager.
- Navigate: Apps > Settings > Applications > Application manager.
- Navigate: Apps > Settings > Application manager.
- Tap an app. (Some devices may require you to tap the app name twice.)
- Tap ‘Notifications’ or ‘App notifications’.
- Do one of the following:
- Tap Show notifications to turn on or off
- Tap ‘On’ or ‘Off’.
- Tap Allow notifications to turn on or off.
- Tap Block all to turn on or off.
- When turned on, tap any of the available options or switches next to them to turn on or off: (Options below are common ones and vary by app and software version. Other options not listed below may appear.)
- Allow notification dot
- Make sound
- Set as a priority
- Other notifications
- Previews in pop-ups
- Hide notification on the Lock screen
- Hide sensitive content
- To turn on app badges, this setting under Settings > Notifications > Advanced
OR
To troubleshoot existing settings, CLICK HERE!
Lockscreen Settings
iOS
Android
iOS
- Go to Settings > Notifications and select an app.
- Tap Show Previews and choose an option.
Android
- Open the Settings app.
- Choose Sound & Notification. (This item might be titled Sounds and Notifications.)
- Choose When Device Is Locked. (Another title for this setting is Notifications on Lock Screen.)
- Select a Lock screen notification level.
- Up to three settings are available:
Show All Notification Content
Hide Sensitive Notification Content
Don’t Show Notifications at All
THEN
- Choose a notification level.
- If your phone features a secure screen lock, the Hide Sensitive Notification Content option appears (refer to Step 4). When chosen, the Lock screen displays notices, not message previews or content.
Note: The names of these settings may be subtly different on your phone.