Troubleshooting Urgent Notifications

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This feature is only available for iOS devices that are on version 12+ and Android devices on version 10+

Users with iOS or Android devices can opt-in to receive Critical Alert/Urgent notifications in the event of an emergency. Critical Alerts is a special push notification classification that always appears at the top of your lock screen above all other notifications and plays a sound and sends alarm notifications, even if the device is muted or in Do Not Disturb mode. 

How to configure Critical Alerts

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