Hello. How can we help?

Hello. How can we help?

Use Emoji Reactions

Reactions are a quick way to respond to a message. They allow for a simple acknowledgement that you’ve seen someone’s message by adding reactions like :+1: or :joy: without causing new messages, alerts, and unnecessary clutter.

Add a Reaction

  • Hover over the message you want to add a reaction to
  • In the message toolbar that appears to the right, hover over the reactions icon
  • You can select the reaction from the list of commonly used emojis or click the icon for more options
  • You can also click on a reaction someone else has added to a message to quickly add the same reaction
  • Tip! On the bottom right of the emoji picker, you can select your default skin tone
  • Note: any reactions you add to a message will be highlighted in teal
  • Touch & hold the message you want to add a reaction
  • You can select a reaction from the list of commonly used emojis
  • Tapping the shaded icon (to the right) will give you more options
  • You can change your skin tone / top right
  • You can scroll through other emojis/reactions (swipe left/right) or tap the emoji category icons at the bottom
  • Tip! On the bottom right of the emoji picker, you can select your default skin tone
  • Note: any reactions you add to a message will be highlighted in teal

Remove a Reaction

  • Simply click on the reaction/emoji you want to remove in a message
  • Note: any reactions you have added will be highlighted in teal
  • Simply tap on the reaction/emoji you want to remove in a message
  • Note: any reactions you have added will be highlighted in teal

View All Reactions to a Message

  • Next to message reactions, click on the ‘reactions’ link
  • You can view who has reacted, date/time included
  • Press and hold any reaction on a message
  • You can view who has reacted, date/time included