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How to Change an Agency User’s Name

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User Permissions Required

This article is for Executive roles. If you are in a Management role and need to perform this task often- please request an active Executive in your agency grant you executive permissions.

Changing names in Manage Users

  1. Log in to your account on a desktop browser (Chrome,Safari, or Mozilla Firefox).
  2. Go to the Settings wheel in the top left of your navigation menu, and select “Manage Users”.
  3. Search and Select the user you wish to change the name.
  4. Type in the appropriate Fields the name correction/change, and Select “Save Profile” to submit.
  5. You will get this message (in the top right of the page) once the name-change saves:

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