Enable Device Notification Settings

Notification Settings are the maker and breaker of most notification issues you may run into. With each OS update, please ensure the desired notifications, Urgent or other, are correctly selected in your device settings.

Why aren’t my notifications working?

Are your notifications not sending to your device? We are sorry to hear that your notifications, both urgent or otherwise, are not sending to your device. This article is intended to help you understand a few reasons why this may be occuring…

Troubleshooting Urgent Notifications

Users with iOS or Android devices can opt-in to receive Critical Alert/Urgent notifications in the event of an emergency. Critical Alerts is a special push notification classification that always appears at the top of your lock screen above all other notifications and plays a sound and sends alarm notifications, even if the device is muted or in Do Not Disturb mode.

How do I Disable Battery Optimization?

Why disable the battery optimization? Battery Optimization can inadvertently suppress

Find an Agency Access Code

Whether your invitees need an agency code mid-registration, or after they already exist in another agency. This article is to help you find the agency access code for new users!

Incident Command

With Incident Command rooms, agencies can create open rooms that allow users from other responding agencies, to access collaboration and coordination spaces in real-time. Within IC rooms agencies can set access criteria by state(s), radius, and agency type (police, fire, EMS, etc).

Adding New Agency

Need to add a new agency, while you’re already in one? We got you covered! This article will walk you through the necessary step to adding a new agency to you agency list!

Room Managers

Room Managers oversee the interoperable features that make an agency successful. To ensure you have the right people as a Room Manager, see how to add them…

Unarchive a Room

Who can unarchive a room? Those with an Executive or

How do I share a room with other agencies?

Sharing a room with other agencies has never been more instant AND secure. Welcome to Evertel’s Regional Collaboration! Read this article for more information!